Returns & Exchanges

At www.asrvshop.us, we want you to be fully satisfied with your purchase. Please review the following returns and exchanges policy carefully before placing an order, as it outlines eligibility, timeframes, and conditions for returns and exchanges.

Return Eligibility

Items may be returned within 30 days of the delivery date, provided they are unworn, unused, unwashed, and in their original condition with all original tags attached. Returned items must be free of damage, odors, pet hair, or signs of wear.

Items that do not meet these conditions may be refused or returned to the customer at their expense.

Non-Returnable Items

The following items are not eligible for return or exchange:

Final sale or clearance items;
Gift cards;
Items marked as non-returnable;
Products showing signs of wear, alteration, or misuse.

Return Process

To initiate a return, please contact our customer service team before sending any items back. Returns sent without prior authorization may not be accepted. Once approved, you will receive instructions on how and where to send your return.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

Exchanges

Exchanges are subject to product availability. If you wish to exchange an item for a different size or style, please contact us as soon as possible. If the requested item is unavailable, we may offer a refund or store credit instead.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within a reasonable processing time. Shipping charges are non-refundable unless required by law.

Please note that it may take additional time for your financial institution to process and post the refund to your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. Provide your order number and clear photos of the issue so we can resolve the matter promptly.

International Returns

International customers are responsible for return shipping costs, customs duties, and any related fees. Original shipping charges, duties, and taxes are non-refundable. We recommend clearly marking returned packages as “Returned Merchandise” to avoid additional customs charges.

Late or Missing Returns

Returns received outside the stated return window may not be eligible for a refund or exchange. We reserve the right to deny late returns at our discretion.

Policy Updates

We reserve the right to modify or update this Returns & Exchanges Policy at any time. Changes will take effect immediately upon posting to the website.

Contact Us

If you have questions regarding returns or exchanges, please contact us at:

Email: support@asrvshop.us